Upgrading to latest version

[Sunil Kumar]

We are running version 3.0.3 of TEC Pro. When we first loaded the software there was a conflict with some other plugins on our WordPress site and so we had to downgrade to version 2 until we were able to figure out a solution. The process was very time consuming so when version 3.10 was released (a major upgrade that would require some work to install) we opted to stick with the version we had and not upgrade.

Now, after all this time, the plugin is starting to have problems on our site. We may need to upgrade. I’m wondering if you offer any kind of service to upgrade the software for us (install, set up, and match the existing look and functionality). If so, what is the cost of the service.

If not, is there any easy way to upgrade the software and keep the exiting look and functionality without having to redo all the CSS and template customizations? Let me know. Thanks.

Sunil

[Geoff]

Hi Sunil,

Thanks for getting in touch and great question.

We do provide installation support right here in the forums and that comes included with the price of a license. In other words, we can advise you to get from version 3 to version 4 and, if something is not working once the update is made, help troubleshoot what is causing it.

What we cannot support here is the custom work. It sounds like you have a number of custom styles and snippets and my bet is that they would either break in version 4 or cause the plugin from functioning. For that reason, I would suggest installing version 4 on a test site without the customization in place, then work with a freelance developer to help bring the customizations into the new version. We do have a list of freelancers we’re happy to refer you to for that level of help.
Does this help answer your questions? Please let me know.

Cheers!
Geoff

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