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Hello,
Yesterday there was an issue with LevinJCC.org in the WP-Admin area, where the Appearance > Menus area wasn’t loading. After researching the issue, we were able to narrow it down to The Events Calendar Pro. We upgraded to the newest version and that fixed the issue on the Menus page. The views had a different structure in the new version of the plugin, but once that was cleared up, everything seemed fine.
Until today, we noticed many of the events are gone. Here is the events page on the live site: http://levinjcc.org/calendars/month/, and these are the events on the WPEngine staging site: http://jcc.staging.wpengine.com/calendars/month/. It’s not quite as easy to copy the events from staging to the live site, because these are slightly outdated, but the live site had these and other events. They are just gone now as you can see from the live site’s calendar. It’s very bare.
What can we do to repopulate the missing data, if that’s possible? Why would the upgrade process delete database records?
Hello and sorry to hear about the troubles,
The upgrade in no way should have altered/deleted the existing events. If you can remember – what version were you updating from? Additionally, can you confirm the information is no longer in the database?
One way I can think of to possibly go about recovering the lost data would be to contact your hosting company. They usually have weekly backups available for free or a small fee.
Again, sorry to hear about the potential loss of data. I don’t mean to point out the obvious, but we always recommend making backups prior to updating themes/plugins.
Let me know if any of this information helps and best of luck getting it all addressed. Have a good day 🙂
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