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Hello,
I upgraded to 1000 Imports daily, and the license shows that on your site, but it still says I only have 100 Imports in the “Help” section. I tried removing the license key and then reinstalling it, but that didn’t work. I also thought that maybe I had to wait until the following day for it to take effect, but now my site says “24 out of 100 imports used.”Hi, Derek.
Sorry for any confusion here.
I looked into your account and your 100 Imports license key is now inactive, as expected.
I also see it’s no longer in use at your site. Your 1,000 Imports license key is connected so I’m guessing you figured things out… that you need to go to wp-admin > Events > Settings > Licenses and remove the key for 100 and replace it with the key for 1,000.
If you’ve already done this, which it looks like you have, everything should be working now.
Please let me know the current status of this on your site.
Thank you.
The old key you are seeing was deactivated by your team due to other issues awhile back. The license key I’m using now for the 1000 imports is the same one I have been using for the 100 imports for the past few months. I guess it took a day or so to resolve itself?
Either way, it’s working now, thanks!
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