Upgrade price is wrong

[Colman Carpenter]

I’m trying to upgrade from Personal to Business using the process described in the FAQ. It’s adding the upgrade version of the Business licence to my cart, but the price is set to $149. My understanding was that I would only have to pay the difference between the Personal and Business licences.

Also, can you confirm when the upgraded licence will renew? If it is on the date the first licence is purchased, then will the cost of the upgrade be pro-rated for the remainder of the year before renewal is due?

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/upgrade-of-event-tickets-plus/

[Courtney]

Hey there Coleman

I’m so sorry this is happening. We are aware of this upgrade license bug and are working on fixing that.

In the meantime, please send an email to support [at] theeventscalendar [.] com. We’ll happily get that set up for you.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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