Upgrade Events Calendar to PRO Version – paid, license exists but doesn`t work

[Jennifer]

Hej,
I used The Events Calendar and bought the PRO Version today. When I entered the license key, I got the message
“There is a new version of Event Aggregator available but your license key is invalid. View what’s new with version 1.0. Visit the Events Calendar website to check your licenses.”
I do not have any othe website. I did not use the license for any other site. What can I do? Not very funny to pay 89,- for not being able to use it without searching for special support. And then finding that there is no personal support, only the forum.

[Maximilian]

I’m not support here but was similarly confused at first.

On the settings page where you enter your license key you can enter two keys. One for Event Aggregator and one for The Events Calendar PRO.
Did you maybe use the wrong field to enter your key? You said you bought the PRO version, not the Aggregator. If so you have to enter it in the bottom The Events Calendar PRO field.

[Geoff]

Hey Jennifer!

I was just about to say exactly what @Maximillian already said so well. Would you be willing to head over to the Events > Settings > Licenses screen and make sure that the license is entered in the Events Calendar PRO field and not in Event Aggregator by mistake?

Cheers and thanks so much!
Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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