Upgrade Error

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 9, 2017 at 6:32 am #1280795
    ENGENIUS TEAM
    Participant

    Hey Tribe,

    I was trying to upgrade my business license to an agency license, so I can consolidate my license keys. But when I clicked Upgrade to Agency, and paid for it, it didn’t upgrade my business license. Instead, it looked like it upgraded one of my personal licenses to a business license. NOT what I wanted. At the end of the day, all I want is ONE agency license, and one Filter Bar licesnse. The rest can go away. Can we get this settled?

    May 9, 2017 at 9:21 am #1280915
    Courtney
    Member

    Hello Brent

    Oh, I’m sorry that happened!

    We’d be happy to help sort that out for you.

    Please send an email to

    support [at] theeventscalendar [.] com

    Please include your order number, a copy of your confirmation email, OR the payment method (Stripe or PayPal) and transaction ID?

    Thanks
    Courtney 🙂

    May 9, 2017 at 10:16 am #1281066
    ENGENIUS TEAM
    Participant

    This reply is private.

    May 10, 2017 at 9:30 am #1281717
    Caroline
    Member

    This reply is private.

    May 10, 2017 at 11:13 am #1281867
    ENGENIUS TEAM
    Participant

    This reply is private.

    May 10, 2017 at 6:45 pm #1282115
    Caroline
    Member

    This reply is private.

    May 11, 2017 at 5:10 am #1282229
    ENGENIUS TEAM
    Participant

    This reply is private.

    May 11, 2017 at 7:21 pm #1282719
    Caroline
    Member

    Hi Brent,

    You’re very welcome–so glad that we were able to help you out here! 🙂 I’m going to go ahead and close this thread out now per your request. Thanks so much again, and please don’t hesitate to follow up with a new thread if there’s anything else that we can do to assist!

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Viewing 8 posts - 1 through 8 (of 8 total)
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