Up/down arrows don't do anything in ticket

[Timothy]

The up/down arrows don’t change the quantity of tickets in Events Calendar Pro. Instead, the browser view jumps to the top of the browser window when either the up or down arrow is clicked. Here’s an example:
http://www.mavenmakers.com/event/the-design-process-for-beginners-free-for-fast-pitch-participants/#

The arrows do work, however, once you click “Add to Cart” and are taken to the shopping cart.

I’ve searched through your knowledgebase, and the closest answer I could find is that there might be a problem with the theme (Dante), but I’ve been unable to find a solution. I thought maybe it was a z-index thing, but I can’t find any z-index settings in the stylesheets that seem to apply.

I’ve reverted to the Twenty Fourteen theme, and the arrows work fine. So I guess it’s a theme conflict after all.

I’m using Chrome on a Mac, and the problem is the same on Firefox and Safari on Mac as well.

Please let me know if there’s any more information I can provide.

[Josh]

Hey Timothy,

Thanks for reaching out to us!

Unfortunately we are limited in the amount of support that we’re able to provide for theme conflicts such as this.

You could take a look at your current theme and review the customizations that are set there for the number field as well as the quantity controls. My guess, and the first place that I’d look, would be a conditional on an enqueued script that is limited to the point of not being included on the single event views.

You can also reach out to the theme developer to see if they have any input for this particular issue.

I’m sorry I wasn’t able to give you a direct answer here but hopefully this will help to get you pointed in the right direction.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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