Updating Event gives connection lost – then ticket/product disappears

[Daniel]

We’re running WP 4.9, Woocommerce 3.2.5, Event Tickets (and Plus) at 4.6.1.1

At some point in the last few upgrades this problem started. We had a couple tickets that literally vanished. We can go into the Event and recreate the ticket – all seems to be fine – until we try to update the Event directly. The browser spins and eventually we get a Connection Lost – Backing up in your browser message. When the event is refreshed the ticket is gone, the product that was associated with it is also gone.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/tickets-not-syncing-or-publishing-to-corresponding-event-after-update/

[Brendan]

Hi Daniel,

Sorry you are experience errors. Can you also try testing for conflicts with your theme and other plugins? If you would prefer not to do this on your live site, WP Staging will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

Thanks,

Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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