Updates to 4.3.1 caused a fatal PHP error taking the site offline temporarily.

[marlieinthesouth]

During our last maintenance routine we applied the below updates related to The Events Calendar:

[2016/10/21 13:30:40] Event Tickets Plus updated to version 4.3.1
[2016/10/21 13:30:40] Event Tickets updated to version 4.3.1.1
[2016/10/21 13:30:40] The Events Calendar PRO updated to version 4.3.1
[2016/10/21 13:30:40] The Events Calendar updated to version 4.3.1.1

These updates caused a fatal PHP error taking the site offline temporarily. Is it a known issue that your are addressing?
What shoudl be done?

Thanks,

[Geoff B.]

Good evening Émilie and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the PHP fatal error creeping up on your site as part of your last maintenance update.

First, let us apologize for any inconvenience that this might have caused on your site.

During the last release, there were a few glitches that crept in the plugins packaging.
The culprit in your case is the Events Calendar Pro 4.3.1.

Using version 4.3.1.1 will fix everything.

Let me know how that goes or if you need help upgrading to 4.3.1.1 .

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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