Updates not available (within 1 year of Personal License purchase)

[newbreedmilena]

Hello,

I have licensed, installed and registered my website with a valid key for the Events Calendar Pro, and yet still cannot perform regular updates. I receive this notice in my WP Dashboard when going to update: “There is new version of The Events Calendar PRO available but your license key is out of installs.” — it was my understanding that even the Personal-level license I purchased allows for updates & support for up to a year? This license is only 2 months old. Please shed some light on this for me. Thank you.

[Jennifer]

This reply is private.

[newbreedmilena]

Thank you for your attention. If you could please help me to understand: I purchased two separate, individual plugin licenses, then assigned each to a different domain. Why then are they not both candidates for automatic updates?

[newbreedmilena]

Apologies Jennifer, I did not understand fully, but not I see that the license keys were tagged to temporary URLs, and now that the sites are on “live” domains, they needed to be switched. We’re all good now — thanks!

[newbreedmilena]

*now I see

[Jennifer]

Great, I’m glad that everything is working now! Please let me know if there is anything else that I can help with.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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