Updated to 3.8 – Google Map now missing

[Trevor]

As the discussion title Google map is missing eg http://www.righttoride.co.uk/event/n-i-bikers-trikers-club-angels-of-hope/

However at the venue view http://www.righttoride.co.uk/venue/a1-tyres-4/ the Goggle Map is there but does not fill the placeholder.

All worked ok before updating and I see on the WP forums other people are having the same problem.

Cheers

Trevor.B

[Brian]

Hi Trevor.B

Sorry for the issues with Google Maps and we are indeed seeing some more of those issues come up, there has yet to be a source found, but we are looking into.

I did visit your site and I am getting these errors in the console:

TypeError: document.body is null
document.body.appendChild(addScript);

It looks to be coming from this script:

http://s36.sitemeter.com/js/counter.js?site=s36righttoride

I am not sure if that is the cause, but you could see if fixing that error changes the maps.

Testing for Conflicts
If it does not fix the issue can you please follow our Testing for Conflicts Guide

https://theeventscalendar.com/support/documentation/testing-for-conflicts/

That will help us rule out conflicts and get closer to the source of the issue.

Let me know what you find out.

Thanks

[Trevor]

Thanks for your reply.

I did remove the script for the site meter but this did not help.

I see that a few people are having the same issue with map not displying and have tried to follow solutions offererd in their posts.

However I am a sort of it must work out of box with minimum knowledge of background work. So as my licenses are coming up for renewal and it is a low season for putting events up I will be off to look at another events calendar that works out of the box.
Regards
Trevor.B

[Brian]

Sorry to hear that Trevor.B Our product does work out of the box however, in dealing will thousands of lines of code issues come up from time to time. We do address those issues as fast as we can.

Having said that, you said you tried some other methods have you tried putting this filter in your theme’s functions.php to see if that corrects the map?

If not could you please try it and see if that solves the issue?

add_filter( 'tribe_get_option', 'adjust_tribe_embedded_map_height', 10, 2 );
function adjust_tribe_embedded_map_height( $value, $property ) {
if ( 'embedGoogleMapsHeight' !== $property ) return $value;
return '350px';
}

I can provide any help you like, so just let me know if you would like to continue to try and resolve this if that filter does not work.

Thanks

[Trevor]

Hi Brian
Many thanks for the quick reply and indeed a solution that has worked.
Athough the map is stil a bit smaller in the placeholder http://www.righttoride.co.uk/venue/belfast/ I guess that I will be renewing the licences and staying with yoourselfs.
My apologies if I came over a bit terse.

Cheers

Trevor.B

[Brian]

No worries I can totally understand your frustration. I get it to when I update something and then I have to go in and fix it, it is the last thing I want to do.

I am sorry we missed this in the Q&A we are already working on using a better method to catch issues like this so you do not have this experience.

I am also glad it is fixed and we are working on a release in the next week or so to fix the Venue Map issue and to fix the issue that the filter solved.

I have added this ticket to our internal bug ticket ticket so we make sure to follow up with it.

Let me know if you would like anything else related to this issue or something new.

Thanks and glad you are sticking around after our mistake 🙂

[Trevor]

Many thanks!

[Brian]

Ok since the issue is resolved as far as we can get right now and this ticket has been added to our bug report I am going to close it as there is nothing more we can do on it.

We will notify you through this topic when we have an update on the bug ticket in our system.

Thanks

[Author]

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