Update says no license but licenses page shows valid

[Sagi]

Hi, in the plugins page WP is saying that ETP has an available update but that “your license key is out of installs” but when I go to the Settings page it says both the ETP and ECP are valid.

[Cliff]

Hi, Sagi. Sorry you’re experiencing this.

Please remove the license key from your site’s wp-admin > Events > Settings > Licenses tab

Then visit https://theeventscalendar.com/license-keys/ and remove your site from being assigned that license.

Then, re-enter that license key at your site’s wp-admin > Events > Settings > Licenses tab

Please let me know how this works for you.

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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