Update not possible because of license error

[Manuela]

I cannot update the Pro version because I am getting an error which says that the plugin may be installed on another site. That is not the case.

The message:

“Sorry, dein Lizenzschlüssel wurde schon bei einer anderen Installation verwendet Why am I seeing this message?”

Whats wrong here?

Thank you,
Manuela

[Josh]

Hey Mauela,

Thanks for reaching out to us!

I’m sorry you’re having issues with trying to activate your plugin. As an initial step, have you tried checking your settings within your account here to see if there is a site added to your account? You can check by clicking the My Account > License Keys page while logged in.

Thanks!

[Manuela]

This reply is private.

[Josh]

Hey Manuela,

Ah! It looks like your website should be “www.dmg-online.de”? If so, our system is getting confused because it originally saved with the “-” stripped from the domain. You’ll need to deactivate the current license on your account and then reactivate your site with your license key.

Let me know if this helps.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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