Update link not available for Events Calendar Pro

[Rebecca]

For awhile, I haven’t had an update plugin link for Events Calendar Pro, although there are obviously updates. Please see screen grab. I ended up manually updating the plugin, but managing a lot of sites, it’s a bit of a hassle to FTP for a plugin update. Any help is appreciated!

[Hunter]

Hi and thanks for reaching out 🙂

Sorry you’re having to deal with manual updates… I imagine that’s frustrating! Does the issue occur on every site you’re managing that is running TEC and PRO? Has it ever given you the option to upgrade, or did this start recently? Is this issue strictly related to PRO, or do you notice TEC not giving you the option to update as well? Any additional details you can provide will help me identify if there is a bug in play and possible solutions.

The only bug I’m seeing related to available updates not displaying seem to only affect Multisite users. I see in your System Information your site is not part of a Multisite network, but can you confirm this?

We appreciate your patience on the matter and I look forward to your response. Have a great Friday!

[Barbara]

Hunter,

FYI, I am having this issue as well, so it appears. It’s only occuring since the last 4.3 update for me though, usually I was perfectly able to update any TEC plugin, bot PRO and CORE, but since 4.3, I only see the “Update now”-link for the CORE versions. I don’t use a multisite license, so I hope this reply helps you further dig down in what might be causing this.

However, I do see the updates when going to Dashboard > Updates

See pictures attached.

[Hunter]

Hans,

Thank you for the input. If you wouldn’t mind, please create a separate topic on the matter and we’d be happy to assist. It’s the procedure we’ve found to be most efficient. Feel free to copy/paste what you typed here and even link to this forum thread.

With that said, I am also experiencing the same issue as of late, so I’m going to log a bug describing the incorrect behavior and we’ll gladly be addressing it an upcoming maintenance release. Keep an eye on your WordPress admin dashboard and our Release Notes for more info.

Thanks again to the both of you and have a wonderful rest of your weekend. Cheers!

[Rebecca]

Sorry about not giving much info and thank you in advance for the help 🙂

I only manage one site that is using TEC and TEC Pro.

At some point, I was able to update Pro automatically, I supposed it started a month or two ago?

I can automatically update TEC, and did so yesterday. Worked perfectly!

Multisite users. I see in your System Information your site is not part of a Multisite network,

I’m not a multisite user – this is the only client that I have that uses TEC & Pro

[Hunter]

Rebecca,

It looked like we both sent a reply at the same time. Please review my last response and let me know if you have any questions. Thanks again and take care 🙂

[Rebecca]

Oh, Hunter – I didn’t realize that you were speaking to both of us. Was this in response to the issue I’m having?

“With that said, I am also experiencing the same issue as of late, so I’m going to log a bug describing the incorrect behavior and we’ll gladly be addressing it an upcoming maintenance release. Keep an eye on your WordPress admin dashboard and our Release Notes for more info.”

If so, thank you very much! I look forward to a fix 🙂

Thanks!
Becca

[Hunter]

Becca,

My apologies if I confused you! Yes, the bug is relating to your initial issue, so we’ll be addressing it in an upcoming maintenance release. Let me know if this clears up any confusion and have a great Monday!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Nico]

Hey,

Just wanted to share with you that a new maintenance release (for the Week of 12th June 2017) is out, including a fix for this issue ?

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-12th-june-2017/

Please update the plugins and let us know if the fix works for your site,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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