Hey Michelle,
Really sorry to hear about this!
Can you elaborate a bit on what you mean about the updates failing? Were you met with error messages when trying to update or something like that? Just curious here – this is not normal and I’m really sorry to hear about this.
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As for getting files for Events Calendar Pro, you should be able to find these in http://theeventscalendar.com/my-account/downloads
Now, I only see a license for Eventbrite Importer and for Community Events in your account – I do not see a license for Events Calendar Pro in your account, so you will not see files for that if you are logged in as the account you used to post this thread.
Do you happen to have a separate account with an Events Calendar Pro license? If so, log into that account and you will be able to access the files at the above link.
I hope this information helps!
— George