Update doesn't fix missing Time and Date in Details Section

[laughmasters]

Why do you guys close support threads before customers tell you issues are resolved?
This isn’t fixed with the new update: https://theeventscalendar.com/support/forums/topic/event-start-and-end-times-off-by-1hr-and-show-am-instead-of-pm/

Specifically the date and time not showing which is a little bit important!
– LMA

[Brook]

Howdy LMA,

Sorry that issue got closed out. We did not mean for you to have to open another topic.

The disappearing events issue is a minor conflict between your theme (Vantage) and The Events Calendar. It is a separate from the timezone one, but a little CSS will cause it to go away:

abbr.tribe-events-abbr.updated { display: block; }

If you add that CSS to your theme’s CSS file you should that it will stop hiding the event times.

Sorry for the hassle in getting this all solved. But hopefully your site is running in tip top share now. Is the timezone issue and the hidden dates now fixed?

• Brook

[laughmasters]

thanks – that has fixed the issue of time and date not showing up in the details section.

next question – let me know if i need toped a separate thread, but…
i’d like to add an end date to the details section.

the way your plugin currently works with multiple day events that are not consecutive makes it hard to work with – having to separate the first event to sell woo tix makes an 8-week event seem like its only a one-time event… being able to add a custom field or two into the “details” section would help us clarify things…

– end date
– note: this is an 8-week class that meets on Monday nights

thank you.
http://laugh-masters.com.au/event/improv-level-2-monday-nights-6-weeks-feb-1-mar-7-2/

• This reply was modified 10 years, 3 months ago by laughmasters.

[Brook]

Howdy again LMA,

No worries, I don’t mind helping you in this topic. One thing to keep in mind is that with how Event Tickets (Plus) works is that with a recurring event, say something that happens every monday for 8 weeks, a single ticket is for the entire event. This is ideal for courses. You do not need to split up an 8 week course at all, just make it a single recurring event and anyone who pourchases a ticket for one of the days gets a ticket for the entire course.

If you prefer to add a custom field labeled End date though you can. With Events Calendar Pro you can add custom fields in WP-Admin > Events > Settings > Additional Fields.

Does that answer your question? Do you think recurring events would work better for your needs since it is inherintly a single ticket for all 8 weeks of the course?

• Brook

[laughmasters]

Hi again, this issue is back after the latest update… time doesn’t show up.

Also, having a weird issue with woo commerce products – created by separating the first event in a series and creating a ticket for that one event – hyperlink/forwarding… see here https://vid.me/LXrO

[Brook]

Howdy LMA,

I am sorry to hear that issue is back. It will likely crop up every time you update your theme. Adding the CSS I outlined in my first response should make the theme compatible with The Events Calendar though.

That is a strange issue in your video. I have an idea how it might have happened, and I will test some more on my end to see if it’s a bug we can reproduce. In the mean time though I bet we can fix it by deleting the event with the incorrect forward, and recreating it. Basically copy/paste the details into a new event, and trash the old one. I don’t think you will see this issue happen again. If you do, it might be a result of splitting the events up from the first event. If this does happen again, you might try not splitting the events. As I said though, we will keep investigating and try to find a bug in the event splitting if that is in fact the cause, then we can truly fix it.

Does that all make sense? Sound like a plan?

Cheers!

– Brook

[laughmasters]

I didn’t update the theme, I updated TEC Pro.
The CSS is still where I put it.

I solved the other issue, by basically recreating all our events and not detaching any of them.
I had got into the habit of this b/c in an earlier version of TEC Pro the recurring events functionality wasn’t as good as it it now.
– ET

• This reply was modified 10 years, 3 months ago by laughmasters.

[Brook]

I had got into the habit of this b/c in an earlier version of TEC Pro the recurring events functionality wasn’t as good as it it now.

Only fair!

I didn’t update the theme, I updated TEC Pro.
The CSS is still where I put it.

Thanks for double checking. It looks only the time is hidden now. Is that what you are seeing too? If so, then I think a slight tweak to the CSS might be in order:

.tribe-events-abbr.updated { display: block; }

That CSS is showing both the time and date for me. That work?

Cheers!

– Brook

[laughmasters]

tweaked CSS no work.
http://laugh-masters.com.au/event/improv-level-1-wednesday-nights-8-weeks-feb-3-mar-23/2016-02-03/

• This reply was modified 10 years, 3 months ago by laughmasters.

[Brook]

It is working on some events and not others: http://laugh-masters.com.au/event/jammercize-in-hyde-park-2/2016-01-02/

On the events that are not working there is literally no time being displayed at all in the HTML. This is no simple CSS issue anymore.

Can you try editing a nonworking event and changing the time. Does the time appear? What happens if you change it back?

• Brook

[Brook]

I have no idea why this was accidentally closed. Sorry about that. But I see your response:

The suggested fix of changing time and then back did not work.

I was afraid that might not work. In that case it is likely a theme issue. To confirm this can you try switching themes to a stock one like Twenty Fourteen? Likely you will want to try this on a staging server and not your live one. Does this issue persist? If not, try disabling any theme overrides in your theme, does that solve the issue?

If the issue continues with Twenty Fourteen, can you try a full conflict test? This guide walks you through how to test for a conflict, and then identify what is conflicting.

Cheers!

– Brook

[laughmasters]

FWIW it seems to work on single events but not recurring.

[laughmasters]

Played around with this

/* TEC PRO DATE/TIME NOT SHOWING IN DETAILS SECTION FIX DUE TO PLUGIN CLASH W/ VANTAGE THEME */
/* abbr.tribe-events-abbr.updated { display: block; } */
.tribe-events-abbr.updated { display: block; }

in my Custom CSS – if I comment either option out I get only the single date (not the range of the 8 events which we’d prefer BTW) without the time.
Tried both snippets at same time – didn’t help.
Also tried commenting both out to see if it was no longer needed and that lost me both date and time, so it seems maybe some other tweak to this CSS could make time appear?

Weird that time/date show on some older events created prior to the latest updates.

[Kurt]

I just installed TEC Pro and ran into the missing time problem. I was using a third party theme but it happens with the Twenty Fourteen and Twenty Sixteen themes. Times show properly on single events and multi-day events, but not on recurring events.

[laughmasters]

Thanks Kurt – you just saved me a ton of hassle and headache.
Hopefully the TEC team can fix this ASAP – time is sort of an important detail 🙂

[Author]

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