Hey Heath,
It looks like you don’t have a premium plugin license – if you do, can you post this question in the appropriate premium plugin’s forum here on http://theeventscalendar.com>
If you indeed do not have a premium plugin license, please post this question on our free support forums on WordPress.org → https://wordpress.org/plugins/the-events-calendar/
We cannot field technical support questions here in our Pre-Sales Questions forum.
Thank you,
George