Unregistering,

[Jim]

Can attendee unregister from an event after payment and if so, does the attendee immediately get refunded.

[Caroline]

Hi Jim,

Thanks for reaching out–great question! Users who RSVP for an event while logged into an account on your site may log in at any time after to change their RSVP and unregister; purchased tickets, however, cannot be automatically cancelled or refunded. Your users will need to reach out to you directly to cancel a ticket order, and any payments made will need to be refunded manually. You can learn more about cancelling and refunding ticket orders at the link below.

https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

I hope that helps! Thanks again, and let me know if you should have any other questions!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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