Unpaid order cancelled – time limit reached. Order status changed …

[kauaihistoricalsociety]

“Unpaid order cancelled – time limit reached. Order status changed from Pending Payment to Cancelled.”

Some of the orders for an upcoming event are using the WooCommerce – Pay by Check option. This leaves ticket orders in a “Order Status: Pending Payment” for an undetermined period of time until payment is received. Unfortunately, these orders are changing to “Order Status: Cancelled” once a time limit has been reached. That seems to imply that it is possible to alter the time limit before the status is changed to cancelled.

Is this a setting that is editable?

Or should I be asking another question for a remedy that would prevent these orders from being automatically changed to cancelled?

Thanks for your help!!!

[Cliff]

Hi. This isn’t part of our Event Tickets Plus plugin. I believe you’re seeing that message directly from WooCommerce.

Please make sure you’re using the latest version of WooCommerce and then go to wp-admin > WooCommerce > Settings > Products > Inventory

You might want to change the “Hold Stock (minutes)” setting from 60 (i.e. 1 hour) to blank (i.e. disabled) if you’re accepting paper checks in the mail.

There may be additional assistance available from WooThemes Support.

[kauaihistoricalsociety]

Thanks, Cliff. I’m sure this will resolve the issue.

[Cliff]

I’m glad to have helped! Feel free to open a new ticket in the future if any other issues come up.

[Author]

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