"Units remaining" stuck at 0; can't change number of tickets on event page

[Scott Anderson]

I’m a new user of Event Tickets Plus, but I’ve used Events Calendar/ECP on many sites.

I’m trying to set up an event with paid ticketing. I’m able to plug in all of the information about the tickets, but I notice that even though I have “Stock” set to “40”, the editing page shows “Sold 0 (units remaining: 0)”.

Then, on the actual event page on the site, I find I cannot set a number of tickets to add to an order. Any time I change the value in the number input field, it reverts to 0.

[Scott Anderson]

I found that if I turn on Global Stock and switch Global Stock Mode from “Independent” to either of the other options, I’m able to get it to work properly. I can probably work around the issue this way, but it still seems to me that it’s either a bug or I do not understand how “Independent” is supposed to work.

[Andras]

Hello again Scott,

Well, it is me again. 🙂

I’m sorry you are having an issue with the ticket stocks. Now let’s look at this.

Do I understand correctly that when you create an event and add a ticket with a stock, then it already shows Sold 0 (units remaining 0)? (This all without global stock.)

So far I have not been able to replicate that. Does this happen with newly created events as well?

Could you share with me the exact steps you take, so I can try to reproduce? This would be important, so we can determine whether we are facing a bug or a localized issue.

Thanks and cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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