Uninstall TEC Pro 3.6 to Successfully Install 3.81?

[Jordan Polon]

I recently upgraded and then had to downgrade the calendar on our site. There were several issues and we (you guys) were able to hep me achieve a workable temporary solution. (Some of it is outlined here, in the original thread. https://tri.be/support/forums/topic/venue-website-display/#post-810173).

Prior to the upgrade/downgrade I was thrilled with this plugin, for over two years, and now there are little weird things happening on the mobile view, which used to be fine, as well as some oddities with the venue display. This sounds silly, but would a complete uninstall and removal of files and then a fresh install of 3.8 be a way to go up to 3.8 without all of the earlier issues – event duplication, etc?

Thanks,
Tara

[Brian]

Hello Again, 🙂

Sorry you are still having issues with update. Thanks for providing that link to your other ticket as well.

See my answers below:

This sounds silly, but would a complete uninstall and removal of files and then a fresh install of 3.8 be a way to go up to 3.8 without all of the earlier issues – event duplication, etc?

It is possible, but I am not sure where the Event Duplication you mention is coming from so it is hard to tell.

It appears some of these issues could be caused like the Venue Website link issue by custom coding in your theme.

It might be better to back out all your custom event calendar templates from your theme and add new files directly from 3.8 and add your changes there.

If you can provide some of the mobile oddities you are seeing and any other issue I can take a look and see what I find out.

Let me know and we can go from there.

Thanks

[Jordan Polon]

Hi. Thanks for the response. “It might be better to back out all your custom event calendar templates from your theme and add new files directly from 3.8 and add your changes there” does that mean remove the folder located at hartford/wp-content/themes/pagelines/tribe-events from my theme folder, then install 3.8? Removing it (last time) didn’t fix the issues we were having then.

Now that I’ve typed it out I’m pretty sure that it is. I’m just nervous and would gladly pay you to call me and walk me through 😉

Thanks,
Tara

[Brian]

does that mean remove the folder located at hartford/wp-content/themes/pagelines/tribe-events from my theme folder, then install 3.8?

Yes I would remove all those templates and redo them with files from 3.8 as it was custom coding that caused the issue before.

Here is the steps I would take:

• Backup the site.
• Remove and backup the Events Calendar Templates from your theme
• Deactivate and Delete the Events Calendar Plugins
• Reload the Plugins and Activate
• Clear your Browsers Cache
• Check the site and make sure everything is working
• Add back in custom templates one at a time and see it creates any issues.

Unfortunately, I cannot provide support over the phone.

Let me know if you have any follow up questions.

Thanks

[Jordan Polon]

Thanks very much for the help! The update worked; now to make a few changes. Thanks SO much.

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need any other on something else please post a new ticket.

Thanks!

[Author]

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