Good evening Edward and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your questions.
I am not quite sure what happened to your purchase process, but we are sorry you had to experience this.
If I were to guess, I would say this might have coincided with a temporary glitch or service restart.
In any case, I would recommend giving it a try.
If this happens again, please report back here and try to note the exact time this happened at.
Let me know how that goes.
Best regards,
Geoff B.