Unable to view Events > Orders page (Internal Server Error – 500)

[Barry]

All plugins are up to date (EC, EC Pro, Events tickets, Events Tickets Plus).

When try to view the orders from an event, the body of the page is blank (see attached screenshot).

[Barry]

Hi Matthew,

I’m sorry to hear you’ve hit up against some problems.

I can’t actually replicate the problem so we’ll need to gather a little more information. If you are comfortable doing so, could you enable WP_DEBUG mode by adding the following snippet to your wp-config.php file:

define( 'WP_DEBUG', true );

If you’re unsure about the correct place to add this, do check out this codex article. With that done, can you return to the order screen: are any errors displayed and can you quote them/screenshot them if so?

Feel free to undo your change to wp-config.php once you’ve finished testing.

Thanks so much!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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