Unable to Update

[touchlineconnect]

I’m using WP 4.3.1
I have The Events Calendar 3.7 active
I have The Events Calendar Pro 3.6.1 Active and licensed until Feb2018
Neither of these plugins offer me an ability to update.
WP Update tells me “Your plugins are all up to date”. But The Events Calendar clearly is not up to date.
Why is there no update option?
Why does WordPress think this is the latest version of your plugins?

[Geoff B.]

Good afternoon Garry and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the update issues you are having.
I would love to help you with this topic.

As a side note, you might consider updating your WordPress version (with the proper backup and update tests) at some point since it will soon be several years old.

Simply put, most plugins tend to work better with the WordPress version released around the same time they were.

In any case, upgrading from 3.x to our recent calendar is a big update which should go smoothly.
But here again, a more recent version of WordPress would help guarantee that.

In any case, to make this as easy as can be, here is the recommended approach:

• Backup your database and your current the Events Calendar plugins
• Deactivate and delete all the Events Calendar plugins (this will not delete events).
• Download the latest versions from https://theeventscalendar.com/my-account/downloads/
• Install and activate
• Enter your license key

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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