Unable to turn on tickets after import

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  • May 6, 2015 at 8:57 am #960859
    Neil
    Participant

    I have been able to import from Eventbrite successfully but I have not been able to turn on tickets from the imported event.
    http://70.39.151.157/~rootriver/classes/raising-rabbits-making-friends-of-foes/

    Here is an example of a manual setup that we then associated with Eventbrite that the tickets are working.
    http://70.39.151.157/~rootriver/classes/where-the-buffalo-roamed-tour/

    Let me know what might be the problem.

    Thanks.

    May 7, 2015 at 6:28 am #961098
    Barry
    Member

    Hi Neil,

    I’m sorry you’re hitting up against difficulties here.

    Some other customers have reported similar problems and I’ll check in with the team to see if this might be a known bug – but in the meantime I wonder if you could like me to the corresponding Eventbrite page for that first event?

    Thanks!

    May 7, 2015 at 6:37 am #961107
    Barry
    Member

    Neil: it does seem that – unfortunately – there is a bug here and the team have actually been preparing a fix which ought to be released imminently.

    With that in mind, I apologize for the disruption but if you can hold on a little longer we ought to be able to get the solution into your hands 🙂

    May 7, 2015 at 6:53 am #961119
    Neil
    Participant

    Sounds good, any idea on timing for the fix?

    May 7, 2015 at 8:25 am #961161
    Barry
    Member

    I can’t offer any guarantees, I’m afraid, but I’d like to think we’re talking about something in the space of a few days.

    May 11, 2015 at 8:39 am #961813
    Neil
    Participant

    Hi Barry,
    Any updates on this?

    Thanks.

    May 11, 2015 at 9:18 am #961829
    Barry
    Member

    Hi Neil,

    Again I can offer no hard guarantees – but the team is working as quickly as they can on this and we hope to deliver an updated version shortly.

    Thanks for your patience and continued support as we work through this 🙂

    May 25, 2015 at 10:03 am #964850
    Barry
    Member

    Just checking in here: have you had an opportunity to update to our latest release and is the problem resolved now?

    June 9, 2015 at 5:48 am #968080
    Barry
    Member

    Hi!

    It’s been a while so I’m going to go ahead and close this topic.

    • Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
    • Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

    Thanks!

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