Home › Forums › Ticket Products › Eventbrite Tickets › Unable to import an event from Eventbrite
- This topic has 6 replies, 3 voices, and was last updated 7 years, 2 months ago by Cliff.
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January 17, 2017 at 5:51 pm #1220009OliviaParticipant
Hi, I’ve just installed a fresh version of the Events Calendar Pro and Eventbrite Tickets on a new dev website. I’m trying to import a public event from Eventbrite through the import screen, when I enter the URL and click import it just loads the legacy import screen with no additional information. Please assist! I’ve never had this issue before with other websites. I have also tried deactivating my theme and switching it to the WordPress Twenty Fourteen theme, but I get the same results. I have also tried importing a different Eventbrite event from a different organiser. I have tried also disabling all other plugins.
January 18, 2017 at 2:21 pm #1220533CliffMemberHi, Olivia.
Could you please provide me the link to this Eventbrite event so I can test myself?
Thanks.
January 18, 2017 at 2:41 pm #1220545OliviaParticipantHi Cliff,
I have tried a few Eventbrite events, here’s one I’ve tried: https://www.eventbrite.com.au/e/illustrator-2-3-create-illustrations-and-design-elements-in-adobe-illustrator-tickets-30151117805
This one I was able to import no problems in one of our other websites.
Cheers
January 19, 2017 at 4:08 pm #1221169CliffMemberOlivia, I’m sorry if I misunderstood your original question.
Are you having issues with the non-legacy import or is your question specifically that the legacy import “Eventbrite” tab is not appearing?
I glanced through the code and didn’t see anything that should cause it to not appear.
Please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while visiting Events > Legacy Import, Events > Import, changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.
January 19, 2017 at 6:11 pm #1221246OliviaParticipantSorry Cliff, I awkwardly forgot to enter the API details. The tab is now there and working!
Thanks for your help!January 19, 2017 at 10:11 pm #1221360CliffMemberExcellent! Thanks for the update.
Have a great Friday!
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