Unable to email customers purchased ticket through WooCommerce.

[Cody Turner]

WP 4.7.2, WooCommerce 2.6.14, Event Tickets Plus 4.4.2

Just updated to the ETP 4.4.2 and am now unable to email customers their purchased tickets. When viewing an individual order in the WooCommerce Orders page, I am selecting the “Tickets” from the Order Actions dropdown. Upon clicking the “Apply” button or “Save Order”, the page redirects via $_POST to “/wp-admin/post.php”. The browser renders what appears to be a page showing a ticket before executing a fatal error:

<b>Fatal error</b>: Call to undefined function tribe_get_event_link() in <b>/home/bfcpadmin/public_html/ky/bg/wp-content/plugins/event-tickets/src/views/tickets/email.php</b> on line <b>338</b><br />

I’m all ears. 😀

[George]

I’m really sorry to see this, Cody.

While Event Tickets is explicitly designed to work out-of-the-box without The Events Calendar, this is currently a known bug that we’re working on a prompt fix for.

So for now, can you download The Events Calendar, install it on your site, and activate it? You certainly don’t need to use the calendar features by any means; but its mere presence on your site should temporarily fix this issue.

After the next update of Event Tickets you should be able to uninstall The Events Calendar and not have that fatal error any longer.

Please let us know if this helps!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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