Unable to edit RSVP Tickets

[Heather]

We have WooCommerce, The Events Calendar, Event Tickets and Event Tickets Plus installed. We are able to create and edit WooCommerce tickets for an event without any problems (we can edit them in the Ticket editing window and also through WooCommerce). We are not able to edit RSVP tickets, though. When we click on the Edit button, nothing happens, and we get this JS error:

Failed to load resource: the server responded with a status of 500 (HTTP/2.0 500)
https://factfamily.org/wp-admin/admin-ajax.php

We’ve tried disabling all other plugins, but we’re only able to edit the RSVP Tickets if Event Tickets Plus is disabled, so apparently there is some sort of conflict going on with that plugin. Our WP core and all plugins are up to date, is there any fix for this in the works?

[Geoff B.]

Good afternoon Heather and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issue you are experiencing with updating RSVP tickets.
I would love to help you with this topic.

The good news is that this has been already identified as glitch. We are sorry about the inconvenience this might have caused.
Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when the fix is released.

In the meantime another workaround to update RSVP tickets is to temporarily disable WooCommerce.
I realize this is less than ideal however.

Thank you for your patience and understanding as we fix this bug.

Best regards,

Geoff B.

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Geoff B.]

Good evening Heather,

I believe this issue has been completely fixed as part of our most recent updates.

Could you please confirm ?

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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