Unable to download Order #1346163

[Patrick Bianconi]

this is what I get when clicking download (it allows me to dl free version but not the Pro)

{“code”:”rest_forbidden”,”message”:”Sorry, you are not allowed to do that.”,”data”:{“status”:403}}

Just purchased Order #1346163

[Geoff B.]

Good evening Patrick and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about that you bumped into this error message.
I would love to help you with this topic.

This is usually a temporary glitch (typically when we are doing some system maintenance).
We apologize for the inconvenience.

It should be working now.
Please let us know if that is not the case for any reason.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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