Hi Brenda,
Thanks for getting in touch with us!
I’m really sorry to hear about this issue! That is unusual and definitely not intended. I’ll do my best to help you out.
You said:
Went to try and deactivate all plugins to find issue but unable to do so.
Are you getting an error message when you try to deactivate the plugins?
Did you try to deactivate all of them at the same time or only one-by-one? Did you try switching to a default theme like twentysixteen and try like that?
If you manage to deactivate plugins, it would be great if you could go through our conflict testing guide and see if it’s maybe one of the plugins that is somehow interfering with TEC.
Let me know what you find.
Cheers,
Andras