Unable to add ticket, only RSVP

[Stephanie Sarikaya]

Hello, all of a sudden when I create a new event, I’m unable to add a ticket. I choose the box marked “ticket” but end up with the resulting info as though I had clicked “RSVP”. Same thing happens when I click “RSVP”. Is this a glitch or is there a work around?

[Geoff B.]

Good evening Stephanie and welcome back!

Thank you for reaching out to us.

We are sorry to hear about this glitch impacting your installation.
I would love to help you with this topic.

When something like this happens, after a backup, we typically recommend downgrading our plugings to the latest version you had them at prior to the issue happening.

I recommend reading the following: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

The other possibility is that there is a conflict with another plugin or a need to tweak some caching plugin settings.

Hang in there!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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