Turning off one of automated emails

[naturalepicurean]

I have customers ordering tickets via the event calendar/woo commmerce plug in. They are receiving two numbers (order and ticket) and it is confusing them.

I have read why this happens and understand.

What I don’t know what is how to turn one of them off or edit the content on the template emails.

Here are screen shots of the two emails the customer got.

[naturalepicurean]

[url=http://postimg.org/image/yl7nsgkhf/][img]http://s21.postimg.org/yl7nsgkhf/auto_emails.jpg[/img][/url]

trying to show image

[Geoff]

Hey there, Rich! Thanks for getting in touch and welcome to the forums. 🙂

Good question. Both emails are actually required–the invoice is required by WooCommerce and the ticket is required by WooCommerce Tickets.

You can add this to your theme’s functions.php file to disable the ticket email:

[php]
remove_all_actions(‘wootickets-send-tickets-email’);
[/php]

You will also want to add this as well to remove the message in the invoice that says the ticket will be sent in another email:

[php]
remove_action(‘woocommerce_email_after_order_table’,  array(TribeWooTickets::get_instance(), ‘add_tickets_msg_to_email’), 10, 2 );
[/php]

From there, you can refer to the WooCommerce documentation for customizing the invoice email further.

Does this help? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hi Rich! This thread has been quite for a couple of weeks, so I’m going to go ahead and close it. Please feel free to hit us up with a new thread if you still have any questions here and we’d be happy to help. 🙂

Cheers,
Geoff

[Author]

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