Trying to Renew my license as Business not Agency

[Craig Grant]

My account only needs 3 licenses so I don’t want to renew as an Agency, but to lower down to a Business account. I do not see how to do that as the only options it is giving me are Agency or Upgrade to Unlimited. Please let me know how to change my account type for renewal purposes. Thank you.

[Caroline]

Hi Craig,

Thanks for reaching out! At this time, users can only renew or upgrade their license keys from their account, while license key downgrades must be processed manually by our support team. We’d be glad to assist you with that over in email! Would you mind taking a moment to reach out to us via the below form?

https://theeventscalendar.com/contact/

Please select the option “Help accessing my account” from the drop-down menu to display the full email form.

Thanks so much, and we’ll see you over in email! 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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