trying to renew and cannot delete outdated coupon in cart

[matthew]

I need to renew our license and cannot do it online. Please call me. Thanks.
Matt Elwart
ITC Holdings
248-946-3437

[Courtney]

Hi Matthew

Unfortunately, we do not offer phone support. I’d like to help you renew your license. Can you tell me what the conflict was?

Thanks
Courtney 🙂

[matthew]

I clicked the renew link in the email I received (see attached).
It populated a shopping cart.
That cart had the expired coupon imbedded into it and I could not proceed with the order (see attached error message).
I cannot go any further.

[matthew]

Is someone going to resolve this issue?
I am still not able to renew my license.
Why is this so difficult?

[Courtney]

Hi Matthew,

Were you by chance replying by email? That could explain why your attachment isn’t included. So sorry about that.

I was able to review your account, and do not see a coupon included. However, I was able to get all the way to the checkout page.

Are you still experiencing this issue?

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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