Troubleshooting Stripe with Event Tickets Plus

[Chrissanne Long]

Good Morning!

I am writing because I am trying to troubleshoot where my Stripe with WooCommerce is having it’s issue. Our clients website is trying to sell event tickets. We are in the final stages of the SSL. The Stripe process works while in test mode but when it has been made live the payment gateway does not work.

Is this something that we can fix on the Events side or from your knowledge is this more of a WooCommerce issue or a Stripe issue or just the SSL?

Thanks so much for your time!
~Amanda

[Courtney]

Hey Amanda

Unfortunately, this sounds like a support question for WooCommerce. https://woocommerce.com/contact-us/ should help with those questions.

We don’t handle much with the e-commerce plugins other than our integration with them.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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