Trouble Renewing

[Oscar Plummer]

Hi,

Having trouble renewing events tickets pro. Payment has gone through (twice!) but update via wordpress isn’t happening, and also unable to log into account. Please help 🙂

[Geoff B.]

Good afternoon Oscar,

Thank you for reaching out to us.

We are sorry to hear about the issues you are facing while attempting to renew. Yikes!
I would love to help you with this topic.

I just checked your orders and they both went through. I believe the issue is that your account is tied to the following email address jesterminute(at)gmail.com. Can you confirm ?

Additionally, for some reason, the net result was that the license did not get renewed in spite of the 2 orders. So I went ahead and refunded the second one.

Hang in there!

Geoff B.

 

[Oscar Plummer]

Hi!

Thanks for your uber quick reply on this one, and the refund. Awesome stuff!

Yep, the account is tied to that address (change of admins, etc). Can we work around that directly, or do I need to bring the other chap into the conversation?

Thanks again,

Oscar

[Geoff B.]

Good morning Oscar,

Provided that there is no other products involved and that the billing address is yours, I just updated the customer file accordingly with your email.

For more efficient support, I would recommend using our premium forums moving forward (as opposed to the pre-sales forum).

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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