Translate not working

[Marcus]

For some reason the translation is not working anymore? It has been working before and I tried to upload new .po and .mo translation to swedish but its still in English. Is this a problem for Event Ticket or WooCommerce?

Tried to reinstalled wordpress with no luck

Varukorg

Best Regards
Marcus Jansson

[Geoff B.]

Good afternoon Marcus and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

When translation file strings are not kicking in, it is usually caused by one of the following things:

1. Your translation files are not up to date
2. You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder. These might not be updated and will override any other file.
3. The strings are translated, but are considered “fuzzy”

In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.

In the last case, you will need to make them “unfuzzy” using Poedit.

With that in mind, I am noticing that you are using an older version of Event Tickets Plus.
That is fine, but you should know that to work properly our plugins need to be at matching versions (released around the same time).

In your case, that means that unless you are willing to renew your Event Tickets Plus license, you will need to “freeze” your Event Tickets license to a matching version (not update it).

In fact, you can do this right now (I suspect this will solve the issue): https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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