Transfer of license from the trial site to the final one

[Angela Kamanzi]

Hello,

I have purchased the Events Calendar Pro and The Events Calendar Community Events plugins to use on my new website. We first installed them to a trial site (http://softlinkoptions.biz/mkazi/) but after migrating to the final site (http://mkazi-magazine.com/), the two plugins display an error message that ‘the license key is out of installs’.

A snap shot is attached.

How do we solve this problem?

[Patricia]

Hey Angela,

I’m very sorry about this issue you are experiencing. Let me help you troubleshoot that!

Can you please access your trial site Dashboard and head over to Events > Settings > Licenses, delete your license keys from there and press the “Save Changes” button in the end of that page? Repeat this same process in your live site as well.

After that, please disconnect your licenses here and then re-add them in your live site via WP Dashboard.

You will find further information about how to move your licenses in our Knowledgebase.

I hope this helps! Let me know if you need anything else in the mean time and I’ll be happy to assist!

Regards,

Patricia

[Angela Kamanzi]

[email protected]

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[Patricia]

Hi Angela,

This is just a quick follow up to let you know that the reply we received from you is broken/corrupted.

If you have any other questions or need further assistance, please let us know and we will be happy to further investigate your case!

Regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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