Total RSVP capacity not recalculating correctly after some attendees are deleted

[Barry Johnson]

We have an event where 12 people had applied out of 28 places. Three people were deleted from the list, leaving 9 attendees.
On the front end of the site, if you click to display the event, it shows, correctly, as “19 out of 28 available”.
On the back end, in “Edit event” it shows, wrongly, as “Capacity 28; Available 16”. The same error shows on the list of all Events, where Sales and Attendees show, correctly, as 9, and Stock, incorrectly, as 16.
What we do not know is what will happen if another 16 people sign up: will the system stop selling tickets on the front end, or include the remaining three places?
This is a continuation of a bug that was introduced by an update in late November and which appeared to have been sorted.
Your assistance will be appreciated.

[Jaime Marchwinski]

Hi Barry,

Thanks so much for reaching out!

When managing orders/attendees there are a number of considerations to take into account, one of them being manually increasing ticket stock, if desired, to ensure that the proper number of tickets still are available.

You can read more about managing orders and tickets here:

https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

One thing you can do is to alter the total_sales custom field on the WooCommerce Product page that is associated with the ticket that you are trying to edit.  You can change that number to reflect the actual number of attendees that you have, which will then change what you see in your Attendees tab.

You can also alter the ticket stock on the Edit Event page, where you edit your ticket.

Let me know how that goes and if you have any other questions on this topic!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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