Tooltips are not appearing -

This topic has 6 replies, 2 voices, and was last updated 12 years ago by Barry.

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April 16, 2014 at 8:10 pm #134398

abfederation
Participant

There is something in our custom theme which is preventing the tooltips from appearing since they appear correctly on the Twenty Thirteen theme. Deactivating plugins has no effect and we are not using template overrides. Other issues were resolved recently by removing code from the TheThe Slider plugin but the tooltip issue remains. Hope you can help.

Pauline Gumby
Webmaster

April 17, 2014 at 9:25 am #135344
Barry
Member
Hi Pauline:

A Javascript issue seems to be at play. I can’t tell if that’s the ultimate source of the issue or not, but cleaning it up would be a good starting point here. It’s stemming from this script which is printed within the event page output:
```
<script type="text/javascript">
		
	$(document).ready(function(e) {
		$('#internal_right_spacer').css('height', $('#internal_menu').css('height'));
           //alert($('#internal_menu').css('height'));
		if ($('#internal_menu').css('height') == "0px" || $('#internal_menu').css('height') == "0")
		{
			$('#internal_menu').css('display', 'none');
			$('#internal_right_spacer').css('height', '10px');
		}
   });
		
</script>
```
There aren’t many clues to suggest which theme/plugin might be generating it (what I can say is, it is not The Events Calendar/Events Calendar PRO!) so turning off everything but our plugins and switching to a default theme – then building back up from there, testing each time you reactivate something, is going to be the best way to figure this one out.

Let me know how you get on!
April 17, 2014 at 4:06 pm #135596

abfederation
Participant

Hi Barry,
I have removed that script from the events template page but the tooltips are still not showing.

April 18, 2014 at 7:26 am #136292

Barry
Member

Hmm, puzzling. Am I right in thinking it’s a custom theme? Are you able to approach the theme author for advice here?

April 18, 2014 at 5:20 pm #136844

abfederation
Participant

This reply is private.

April 19, 2014 at 5:35 am #137161

abfederation
Participant

I have resolved the problem by including <?php body_class(); ?> in the <body> tag and now the tooltips appear.

April 21, 2014 at 10:16 am #138616

Barry
Member

Excellent, yes the body_class() function would definitely need to be present to avoid issues here – glad you figured things out 🙂

I’ll go ahead and close this thread. Of course if we can assist with anything else please don’t hesitate to create new threads as needed.

Thanks!
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