Timetable not loading on mobile devices

[chaplin35]

Hi

Got a weird problem, the timetabel not loading on mobile devices, and results in 504 Gateway Time-Out.

Any idea what might cause this? It’s working OK on PCs though.

Thanks

[Nico]

Hi @Chaplin35,

Thanks for getting in touch with us, and sorry t hear about this issue 🙁 This sounds a bit odd as you say. I can’t think of anything generating this on the plugin’s end.

To troubleshot this, Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Also have you tried to contact the server admin or hosting company on this? Is the site running any service to optimize the mobile site?

Please let me know about those and I’ll try to help you out,
Best,
Nico

[chaplin35]

Hi

I activated 2013 and it loaded OK, so I’m guessing it’s an issue with the GamePlan theme. I’ve contacted them as well to see if there’s a solution.

Thanks

Kirret

[Nico]

Hey Kirret,

Thanks for confirming it! Yeap, they might have further info but for the nature of the error be sure to check with your server admin as well.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Hope you can find a solution for this soon,
Best,
Nico

[Author]

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