Time Zone incorrect

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  • September 27, 2012 at 4:00 pm #25829
    Kelly
    Participant

    I just posted over here after searching for Time Zone, but then noticed I was in the wrong forum. Mea culpa.

    Here’s what I said:
    Actually, I was just having an issue with Time Zones.

    When I create an event in Eventbrite since the update, it always sets my times to MT even though my blog is set up in PT. I can change it manually in EB, but as soon as I make an edit on the blog event page, the time zone in EB is reset to Mountain.

    This is obviously a big problem. Will there be a bug fix?
    …

    I know this wasn’t an issue in the previous release — all my older events show the correct time zone. Can you tell me when we might get a bug fix?

    September 28, 2012 at 6:30 am #25844
    Barry
    Member

    Hi Kelly.

    This isn’t a problem I’ve been aware of. If you give me a moment I will see if I can replicate it and we’ll take things from there.

    In the meantime, can you confirm what timezone WordPress is set to (I’m not ignoring the information in your first post – I just want to clarify if it is configured as “UTC+X” or “America/City” – you can check this if you navigate to the General Settings page).

    Thanks 🙂

    September 28, 2012 at 6:42 am #25845
    Kelly
    Participant

    It’s set to “Los Angeles”.

    Thanks, Barry.

    September 28, 2012 at 7:35 am #25846
    Barry
    Member

    Hi Kelly.

    I’m not sure why America/Los Angeles results in Eventbrite defaulting to Mountain Time. The same is true if you use America/Vancouver, conversely some other timezones expressed in the same format do work as expected – such as Africa/Banjul.

    What I’d suggest is switching to UTC-8 for the time being as that is correctly interpreted as PDT.

    I’m unsure if this is a fault of our Eventbrite plugin, WordPress or Eventbrite itself – however I will log this for our developers to investigate.

    Thanks for your patience and support,

    Barry

    September 28, 2012 at 7:44 am #25847
    Kelly
    Participant

    Thanks, Barry. Please let me know what you find.

    September 28, 2012 at 7:45 am #25848
    Barry
    Member

    Hi again Kelly. Just a note to confirm this has been logged as an issue at our end and hopefully we’ll be able to figure out where the problem lies sometime soon.

    September 28, 2012 at 9:33 am #25854
    Kelly
    Participant

    You know Barry, this wouldn’t be so infuriating if there were some way to tell the plugin to stop synching with Eventbrite. You really need to have a switch to allow the user to select the behavior.

    September 28, 2012 at 10:06 am #25860
    Barry
    Member

    Sure – I’ve added a note of this idea on our issue tracker.

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