Time fields are not updating correctly.

[Leslie P]

When adding an event, the time is not updating to the selection that was made. It displays the wrong time. The time for this event is 11 am to 3 pm.

[Barry]

Hi Leslie.

Could you share a screenshot of the event settings (particularly, the date/time area in the event editor)?

Can you also confirm which version of The Events Calendar/Events Calendar PRO you are using by visiting the list of plugins accessible from the dashboard?

Thanks!

[Leslie P]

Hi Barry,
Do you want me to email you the screenshot? The version says 1.2 Events Calendar Pro.

[Barry]

Either email them (to [email protected], marking the email for my attention and linking back to this thread) or post a link here if you are able to FTP them to your site or use an image sharing service.

OK, we’re currently on 2.0.11 for The Events Calendar and Events Calendar PRO, so do consider updating as there have probably been quite a few changes and bugfixes since 1.2.

[Barry]

OK: so, you’ll notice in your current setup the date/time field is a compound format – it includes the date as well as the time, something like this:

2013-05-04-11-00-00

Normally, or if you were at least using the current version, you wouldn’t see that – unless some sort of conflict was happening. In any case, next to that you will see the time field itself which is set to 3pm. So you can probably work around this by changing that second time field for both the start and end dates.

In terms of updating (re the email you sent), you do need an active key to be able to update.

I’m unsure if what you are seeing just now – the compound date/time format – is a bug from that version or a conflict with another plugin, but ideally the date field would only contain the date and that would of course avoid confusion, however we can’t really help unless you are up-to-date and using the latest version.

In which case, if you don’t have a valid key already, you would need to buy one.

If you have any further questions/if anything is unclear please just let me know.

[Leslie P]

Hi Barry,
Can you provide some guidance on updating from their current version since it’s quite old? Not sure if I need to install both plugins or just add in our license key. Thanks.

[Barry]

Adding your license key should allow you to perform automated updates, but you may wish to update manually to an intermediate version like 1.3.3 first of all.

If you want to get hold of that version then please email us (at [email protected], including a link to this thread) and we’ll be happy to provide a copy.

[Leslie P]

Hi Barry,
I’ve sent in the request, just awaiting instructions and 1.3.3 version.

[Barry]

Hi Leslie – just confirming that you received 1.3.3 and are all sorted here?

[Author]

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