Tickets will not be created

[Oliver]

The ticket system does not work. Participants are not entered. In the woocommerce is not visible which course was booked. Ticket sales for recurring events. The customer displays incorrect date on the ticket. Please help!

[Andras]

Hallo Oliver

Thanks for using our plugins and welcome to the forums! I’m sorry you are having issues with our plugins. I would love to help you solve them so you can have your site working as you want it.

It looks like you are having more issues. Let’s go one by one.

Participants are not entered.

Where exactly are they not entered? Where is the data missing? How are the events and the tickets set up? What is the process of purchase? The more details you give me the better.

 

In the woocommerce is not visible which course was booked.

The actual products are the tickets themselves, and not the events. So you will always see the tickets in the WooCommerce reports.

However you can go to your event on the backend and check the attendee list for a specific event or the orders via clicking on the action links below the event title. Here‘s a screenshot to show you.

 

Ticket sales for recurring events. The customer displays incorrect date on the ticket.

At this time setting up tickets for recurring events (in a way that you have a separate ticket for every recurrence) is not possible, that is not a functionality of the plugin.

If you set up a ticket for a recurring event, then the same ticket will be available for all recurrences, and when someone purchases the ticket, they will see the date of the starting event.

A workaround for this would be setting up an attendee information field where you ask the customer to specify the date. Here‘s an example.

I hope this helps. Let me know how I can help you further.

Freundliche Grüsse 😉

Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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