Tickets sold in excess of stock

[hkayali]

Hi,
I have an issue with the Event tickets stock.
I set the inventory stock to 11 Member tickets and 12 Guest tickets.
15 Member tickets were sold and 13 Guest tickets. 5 in excess.
Now the stock quantity in WooCommerce is -1 for guests and -4 for Members.

The tickets show as “Out of Stock” on the event page.
How is this possible. Please advise how I can prevent this from happening in the future.

Cheers

[Barry]

Sorry to hear it – that definitely shouldn’t happen!

I do notice you are a few (minor) versions behind, in relation to your copies of Event Tickets and Event Tickets Plus. Can you update those? Similarly, WooCommerce appears to be a little out of date.

Can you tell me a little more about your tickets – are they set to use shared capacity or does one/both have a fixed, non-shared capacity? You can check on this by editing each ticket – you should see something similar to this:

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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