Tickets sold but no one figure on the list…

[gregoiregarneau]

Hi everyone !!!

I got a little question here ! I got some tickets sold but no one figure on the list… see here : http://d.pr/i/IfQh
Did i did something wrong ?
Thank’s for your precious help !

Grégoire

[Kelly]

Hi, Grégoire! That does sound infuriating.

This is probably just confusion with the WooCommerce nomenclature. The tickets showing as “sold” (“vendu”) may actually still be in a PENDING state, i.e. the sale hasn’t fully processed. That can mean anything from someone has added the ticket to their cart (and potentially abandoned it there) up to they have completed the PayPal process but have triggered some sort of fraud alert.

Does that clear things up?

[gregoiregarneau]

Hi Kelly !
Do you mean something like this ? http://d.pr/i/UrOy
It’s not your “department”, but why thease invoice are not finish ? Is this the cause of ticket not showing on the list ?

[Kelly]

Precisely, Grégoire. If the sales do not complete, you will need to determine what happened and adjust their status and the inventory accordingly.

Also, if the sales are incomplete, that would explain why the attendees are not showing on the list.

[Kelly]

Grégoire, you might find this helpful for a further explanation:

https://theeventscalendar.com/support/documentation/wootickets-new-user-primer/#purchasewoo

[Kelly]

Hi, Grégoire. I hope that the last link was helpful for you.

Since it’s been a couple of weeks, I’m going to close this topic. Please create a new one if there’s any further way we can be of assistance.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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