Tickets sales have ended error

[Susan Baker]

My clients have an event that they are trying to sell tickets for that ends today but it’s saying that tickets are no longer available…

https://smoothambler.com/event/may-23/

We set the end date to tomorrow b/c it was set to today, the 23rd, and thought that might be the issue. It wasn’t. How do I fix this issue?

John

[Andras]

Hello John,

Thanks for reaching out!

I’m really sorry about this. That’s a bug we are aware of. A fix has been developed for this and currently it is waiting to go through testing. If it passes the test then the fix will ship hopefully next week in the maintenance release. Please hang in there.

The workaround until then is to set the sale end date possibly even further in the future. There is an error in how that is calculated.

Thanks for your patience!

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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