Tickets Plus: Can the plugin support 10,000+ attendees?

[Dale Norenberg]

Can Event Tickets Plus handle a very large event? Has anyone successfully pulled off an event of this size using Event Tickets Plus? Is there a limitation on the number of gates scanning ticket QR codes per minute? What limiting factors are involved.
Thank you,

[Brook]

Howdy Dale,

That’s a good question.

The short answer is yes, it’s possible, but you will need a very powerful server. Likely a dedicated one or something rivaling a dedicated server in capability.

Has anyone successfully pulled off an event of this size using Event Tickets Plus?

We have had events in the thousands before, but I am not aware of any in the tens of thousands.

Is there a limitation on the number of gates scanning ticket QR codes per minute?

The only limit here will be if your server can handle the traffic. The current iteration of the plugin woudl hit your database pretty heavily during checkin, because each checkin will load all 10k attendees.

I wish to be very up front here, our plugin does not scale as well as we would like. We are always actively working to improve this, but are still not satisfied with where we are currently. For instance one thing we will be patching soon is paging the checkin page. Right now if you visit the checking page it will show every potential attendee on the page (after checking in the one whose code you scanned). It would be better if it only loaded 50 attendees or so, and had 20 pages. This would result in 20x better improvement during checkin for such a large event.

One thing a lot of high traffic venues are doing is stopping online ticket sales just prior to the event, exporting the list of attendees as a CSV, and importing it into their current checkin software. The main reason most people are doing this is because they already have a checking process/software that allows things in person sales and just works for all their needs. But one other benefit is that then they don’t have to worry about whether their website server can handle the traffic.

Does that help clarify things? Do you have any more questions for me?

Cheers!

– Brook

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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