Tickets only not sending in case of PayPal payment

[Jan]

Hello Support-Team,

We are having a problem with the Event Tickets Plus Plugin:

If a customer purchases a ticket with PayPal, the email with tickets is not delivered to the customer.

Already checked the settings in Events -> Settings -> Tickets

→ Attendee records are created (checked all boxes except for “as soon as an order is created”)
→ Sending tickets in case of the status “processing” or “completed”

If we go to orders and click on “processing” by hand in case of bankwire payment the ticket email is being send.
If we do the same for customers with PayPal or even complete the order, no ticket is being send.

Do you have any idea why it does not work automatically with paypal?

Thanks in advance.

[Geoff B.]

Good afternoon Jan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that you are having issues with the tickets not sending properly. Yikes!
I would love to help you with this topic.

There are a couple of things I would recommend trying (after a database backup of course):

1. You might want to upgrade our plugins to the latest version (you are currently a few versions behind)
2. It certainly looks like there might be some customizations in place both in our calendar views and at the WooCommerce views level. It is possible that these might require updating.

   A quick test is to try temporarily reverting back to a default WordPress theme such as twenty-sixteen (ideally in a staging environment) and see if that helps. Doing that should completely remove all customizations out of the equation.

3. I wonder if this is specific to Paypal Express. If possible, could you run a test using the regular Paypal gateway ?

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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