Tickets not showing up — no WPEngine or other caching used

[Sanjay Parker]

Hi – created an event and added a ticket with pricing — not showing up on event page. https://lakecountymedicalsociety.org/event/piano-on-a-summers-eve-featuring-arseny-gusev/

I’ve reverted to Event Tickets 4.6.3.1 to no avail . . .

[Sanjay Parker]

Hi – any updates – please help : )

[Jennifer]

Hi Sanjay,

I’m sorry that your tickets aren’t showing up, but I’ll be happy to help you get this figured out.

First, it looks like Event Tickets is not currently activated on your site. Can you make sure that you have the current version (4.7.2) activated, along with the current version of Event Tickets Plus (also 4.7.2)?

Another thing to check is the start sale and end sale times – if the current date is outside of this window, then the tickets will not show up on the front end.

Can you send me a screenshot of your settings on the tickets for this event? If you are replying via email, attachments will not be included – you’ll need to login and upload them directly to the thread. Is this the only event this is happening on, or are tickets not showing up on other events as well?

Please note that per our forum guidelines, we typically do not have support available over the weekend 🙂

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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